Faisal Sayed
8 min read | Dec 9 |
Easily reduce the cart abandonment rate with the chatbot (2021 Updated)
Cart abandonment is the simple phenomenon of a person adding an item or more to their shopping cart but then l ...read more
Prasanth Sai
6 min read | Dec 9 |
10 Most important product marketing KPIs in 2021
Every day, product marketing becomes more data-driven than before. With all the analytics tools out there, itâ ...read more
Faisal Sayed
4 min read | Jan 6 |
Examples of Frictionless Customer Service in 2021
What is customer friction? Customer friction is any barrier that stops the customer from completing the custom ...read more
Faisal Sayed
6 min read | Dec 22 |
5 Important Indicators of Customer Satisfaction in 2021
Customer satisfaction is the singular, most important metric for any business. Unlike other subjective paramet ...read more
Faisal Sayed
10 min read | Jan 18 |
Top 10 customer service KPIs and metrics
Let’s say you’ve ordered three cartons of toilet paper from Amazon. The cost: $88.77. Then youR ...read more
Faisal Sayed
8 min read | Jan 18 |
Eight core principles of customer service in 2021
The success of any business is governed by its underlying principles. However remarkable the product/service y ...read more
Faisal Sayed
9 min read | Jan 18 |
The key elements of good customer service
Time for an anecdote. 7-year old Luka Apps was a longtime Lego fan, and he lost a Christmas present – a ...read more
Faisal Sayed
7 min read | Jan 6 |
Customer service process – Why do you need it and how to customize it for your business
Customer service is the cornerstone of every successful business, and your customer service needs to be unbeat ...read more
Faisal Sayed
6 min read | Jan 6 |
A Guide To Omnichannel Distribution In 2021
The pandemic has catalyzed the e-commerce market and pressured the industry to deliver convenience at a never ...read more
Faisal Sayed
4 min read | Dec 9 |
What is Natural Language Processing? Does it help the market effectively today?
In the age of smartphones where people exchange communication quickly and through chat on various platforms, t ...read more
Prasanth Sai
6 min read | Dec 9 |
Conversation marketing at its best – HubSpot VS ChatGen
Did you know live chats with chatbots can exponentially increase conversion rates and sales in the shortest po ...read more
Prasanth Sai
2 min read | Dec 9 |
Use Calendly to Schedule Meetings Directly Through Your Chatbot
Calendly is one of the most commonly used tools when it comes to scheduling customer/sales meetings. It’s be ...read more
Prasanth Sai
7 min read | Dec 9 |
5 Best Alternatives to Calendly in 2020
Thanks to COVID-19, more people are working from home than ever before. What’s more, this no longer seems to ...read more
Faisal Sayed
4 min read | Dec 9 |
ChatGen-Slack Integration
Chatgen’s an advanced LIVE ChatBot platform where you have the power to build your ChatBot in minutes withou ...read more