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Faisal Sayed
8 min read | Dec 9 |
8 min read | Dec 9 |
Faisal Sayed
Easily reduce the cart abandonment rate with the chatbot (2021 Updated)
Cart abandonment is the simple phenomenon of a person adding an item or more to their shopping cart but then l
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Prasanth Sai
6 min read | Dec 9 |
6 min read | Dec 9 |
Prasanth Sai
10 Most important product marketing KPIs in 2021
Every day, product marketing becomes more data-driven than before. With all the analytics tools out there, itâ
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Faisal Sayed
4 min read | Jan 6 |
4 min read | Jan 6 |
Faisal Sayed
Examples of Frictionless Customer Service in 2021
What is customer friction? Customer friction is any barrier that stops the customer from completing the custom
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Faisal Sayed
6 min read | Dec 22 |
6 min read | Dec 22 |
Faisal Sayed
5 Important Indicators of Customer Satisfaction in 2021
Customer satisfaction is the singular, most important metric for any business. Unlike other subjective paramet
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Faisal Sayed
10 min read | Jan 18 |
10 min read | Jan 18 |
Faisal Sayed
Top 10 customer service KPIs and metrics
Let’s say you’ve ordered three cartons of toilet paper from Amazon. The cost: $88.77. Then youR
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Faisal Sayed
8 min read | Jan 18 |
8 min read | Jan 18 |
Faisal Sayed
Eight core principles of customer service in 2021
The success of any business is governed by its underlying principles. However remarkable the product/service y
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Faisal Sayed
9 min read | Jan 18 |
9 min read | Jan 18 |
Faisal Sayed
The key elements of good customer service
Time for an anecdote. 7-year old Luka Apps was a longtime Lego fan, and he lost a Christmas present – a
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Faisal Sayed
7 min read | Jan 6 |
7 min read | Jan 6 |
Faisal Sayed
Customer service process – Why do you need it and how to customize it for your business
Customer service is the cornerstone of every successful business, and your customer service needs to be unbeat
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Faisal Sayed
6 min read | Jan 6 |
6 min read | Jan 6 |
Faisal Sayed
A Guide To Omnichannel Distribution In 2021
The pandemic has catalyzed the e-commerce market and pressured the industry to deliver convenience at a never
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Faisal Sayed
4 min read | Dec 9 |
4 min read | Dec 9 |
Faisal Sayed
What is Natural Language Processing? Does it help the market effectively today?
In the age of smartphones where people exchange communication quickly and through chat on various platforms, t
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Prasanth Sai
6 min read | Dec 9 |
6 min read | Dec 9 |
Prasanth Sai
Conversation marketing at its best – HubSpot VS ChatGen
Did you know live chats with chatbots can exponentially increase conversion rates and sales in the shortest po
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Prasanth Sai
2 min read | Dec 9 |
2 min read | Dec 9 |
Prasanth Sai
Use Calendly to Schedule Meetings Directly Through Your Chatbot
Calendly is one of the most commonly used tools when it comes to scheduling customer/sales meetings. It’s be
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Prasanth Sai
7 min read | Dec 9 |
7 min read | Dec 9 |
Prasanth Sai
5 Best Alternatives to Calendly in 2020
Thanks to COVID-19, more people are working from home than ever before. What’s more, this no longer seems to
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Faisal Sayed
4 min read | Dec 9 |
4 min read | Dec 9 |
Faisal Sayed
ChatGen-Slack Integration
Chatgen’s an advanced LIVE ChatBot platform where you have the power to build your ChatBot in minutes withou
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